Terms and Conditions

Last updated: 29 August 2026

Kirayapp is owned and operated by KIAPPEDGE TECHNOLOGIES (OPC) PRIVATE LIMITED, with its registered office at 16-10-704, Shivanagar, Warangal, Telangana - 506002, India.

Acceptance

By accessing or using the Kirayapp mobile application or website, you agree to these Terms and Conditions and the linked Privacy and Refund Policies.

OTP and SMS terms

Kirayapp currently uses SMS only to send transactional one-time passwords requested for login or account-deletion verification. By entering a mobile number and selecting Send OTP or Resend OTP, you request and consent to receive one Kirayapp verification SMS for that attempt at the number entered. Message frequency varies and is ordinarily one message per request. Message and data rates may apply.

• This request does not enroll you in marketing, advertising, or recurring promotional messages.
• You must provide only your own mobile number or a number you are authorised to use. Do not request codes for another person without their permission.
• Every resend must be requested separately. Kirayapp may apply cooldowns, daily limits, source-IP limits, and other safeguards to prevent automated requests, abuse, and unwanted messages.
• To stop receiving OTPs, do not request another code. For help, contact info@kiappedge.com.

How Kirayapp processes mobile numbers, request metadata, and SMS consent data is described in the Privacy Policy.

Service model

Kirayapp operates a digital property marketplace:

• property owners may pay a fee to create or relist property listings;
• tenants may purchase access to listings in selected regions;
• owners and tenants may express interest, chat, confirm a tenant, cancel a confirmation, and confirm move-in; and
• Kirayapp facilitates discovery and platform workflows but is not a party to rent, deposit, advance, possession, or other arrangements made directly between users.

Kirayapp's primary purpose is to help property owners and prospective tenants discover one another, communicate, and record progress in a rental workflow. Kirayapp does not become a landlord, tenant, property manager, rental broker, guarantor, agent, or representative of either user merely because the users meet or use a workflow through the platform. Rent, deposits, advances, identity and document checks, property inspection, possession, lease terms, and performance of the rental arrangement remain matters directly between the owner and tenant.

Payments

Android purchases are processed through Google Play. Kirayapp receives purchase references and status information needed to verify and fulfil the service, but does not receive or store card details, CVV, UPI PIN, banking password, payment OTP, or other Google Play payment-authentication credentials. Optional bank-account and UPI payout destination details saved in a user's profile are separate from Google Play purchases and are used only for applicable Kirayapp cashback payouts. A paid service is activated only after payment verification and successful fulfilment; an eligible promotional-code operation is activated only after the code is validated and successfully redeemed.

Promotional codes

Kirayapp may issue a time-limited promotional code that allows an eligible owner to create a new TO-LET or relist an eligible property without paying the otherwise applicable Google Play listing fee. A promotional code is a limited licence benefit, not money, stored value, or a payment instrument.

• Each code may be used only once, before its stated expiry, and only for the Kirayapp purpose for which it was issued.
• Codes may not be sold, transferred, exchanged for cash, combined, reproduced, guessed, or used through automated or fraudulent means.
• Kirayapp may reject, expire, revoke, or cancel a code or resulting entitlement where the code was obtained or used in error, through misuse, fraud, unauthorised distribution, or in breach of these Terms.
• Applying a code replaces the listing-fee checkout for that TO-LET operation. No Google Play charge is made for the successfully redeemed code, and no listing-fee refund is due for that operation.
• A TO-LET created or relisted with a valid promotional code remains eligible for an applicable owner cashback on the same conditions as a paid listing. Cashback is not guaranteed merely because a code was used; a positive promised amount must be shown and all owner-cashback conditions below must be satisfied.

Tenant region access and Move-in

A tenant region-access purchase provides access to eligible Kirayapp property listings in the regions included in that purchase, subject to listing availability and these Terms. It does not guarantee that a suitable property will be available, that an owner will respond or confirm the tenant, or that a tenancy will result.

By selecting Confirm Move-in, the tenant confirms that the Kirayapp discovery and region-access service purchased through the current Region Pass has been used and fulfilled through the selected property. That action immediately concludes the current Region Pass and ends access to all regions included in that Region Pass, regardless of the number of regions purchased or whether the tenant used every region. Confirm Move-in should therefore be selected only after the tenant has actually moved into the property. This provision does not waive any consumer right or remedy that cannot lawfully be excluded.

Refunds and rewards

Refunds, cancellations, rewards, and cashbacks are governed by our Refund and Cancellation Policy. Account deletion is not a refund request and does not itself create refund or cashback eligibility.

Owner cashback

Kirayapp may offer an owner cashback for an eligible TO-LET listing in selected regions. The amount promised for a listing is the amount shown to the owner after that TO-LET is successfully created; promotional availability and amounts may differ by region or listing cycle.

• The tenant must be a Kirayapp user and the interest, owner confirmation, and tenant Move-in confirmation must be completed through Kirayapp for that same property.
• The owner is not eligible for cashback if the property is rented to a non-Kirayapp tenant, rented outside the Kirayapp workflow, or removed before an eligible Kirayapp tenant confirms Move-in.
• To remain eligible for and receive an applicable cashback, the TO-LET must remain active in Kirayapp and must not be removed by the owner until the tenant has confirmed Move-in and Kirayapp has completed its eligibility review and cashback payout. Removing the TO-LET before payout is completed may end the conditional cashback eligibility.
• Subject to verification, the promised cashback is ordinarily processed within seven days after the eligible tenant confirms Move-in in Kirayapp.
• Cashback remains subject to these Terms, accurate listing and transaction information, fraud and duplicate-claim checks, and the owner account remaining eligible to receive the payout.
• Bank-account and UPI payout details in the profile are optional. An eligible owner may provide a valid bank account with IFSC, UPI-linked mobile number, UPI ID, or another supported destination so Kirayapp can execute the cashback. Saving payout details does not guarantee a cashback or change its eligibility conditions.
• The owner is responsible for keeping the selected payout destination accurate and able to receive funds. Invalid, incomplete, closed, blocked, mismatched, or unsupported details may delay the payout while Kirayapp seeks corrected information or performs a permitted retry.
• Cashback is a conditional promotional reward. It is not rent, a deposit, a guaranteed return on the listing fee, or consideration for a transaction completed outside Kirayapp.

Tenant cashback

Kirayapp may offer tenant cashback with a qualifying new Region Pass in selected regions. The promised amount is calculated from the tenant cashback offers configured for the regions included when that new Region Pass is purchased, subject to any total promotional cap then in effect. The amount shown after successful purchase is the amount promised for that Region Pass and is not increased by regions added later.

• Tenant cashback may apply to the tenant's initial new Region Pass and to a new Region Pass purchased after an earlier Region Pass was concluded by a valid Move-in confirmation.
• Tenant cashback does not apply when the tenant adds regions to an existing active Region Pass. If no positive cashback amount is shown after a new Region Pass purchase, no tenant cashback has been promised for that purchase.
• The tenant must complete the interest, owner confirmation, and Move-in confirmation through Kirayapp for a property accessible through that same Region Pass.
• Subject to verification, the promised tenant cashback is ordinarily processed within seven days after the tenant confirms Move-in in Kirayapp.
• Cashback remains subject to these Terms, accurate transaction and Move-in information, fraud and duplicate-claim checks, and the tenant account remaining eligible to receive the payout.
• Bank-account and UPI payout details in the profile are optional. An eligible tenant may provide a valid bank account with IFSC, UPI-linked mobile number, UPI ID, or another supported destination so Kirayapp can execute the cashback.
• The tenant is responsible for keeping the selected payout destination accurate and able to receive funds. Invalid, incomplete, closed, blocked, mismatched, or unsupported details may delay the payout while Kirayapp seeks corrected information or performs a permitted retry.
• Tenant cashback is a conditional promotional reward. It is not rent, a deposit, a guaranteed refund of the Region Pass price, or consideration for a transaction completed outside Kirayapp.

User responsibilities

You must provide accurate information, use Kirayapp lawfully, avoid misleading listings or communications, and complete or cancel property confirmations responsibly. Owners and tenants remain responsible for direct payments, deposits, property checks, possession, and disputes between them.

Owner authority and property compliance

By creating a TO-LET, the owner represents that they are legally authorised to offer the property for rent and that the property, listing, intended use, and rental arrangement comply with applicable central, state, municipal, building, housing, safety, registration, tax, and other local laws and requirements. Kirayapp does not independently inspect the property or verify legal title, permissions, habitability, zoning, or regulatory compliance. The owner is responsible for correcting unlawful, inaccurate, or misleading listing information and for losses or claims caused by their non-compliance. Kirayapp may remove or restrict a listing when it receives a credible complaint, lawful direction, or other reasonable evidence of non-compliance.

Profile pictures and payout information

An email address, profile picture, and cashback payout details are optional. A user who uploads a profile picture represents that they are permitted to use it and that it is not unlawful, misleading, abusive, or infringing. Kirayapp may remove content that violates these Terms or applicable law. Users who provide bank-account or UPI details authorise Kirayapp and its authorised payout providers to use those details only to verify, execute, reconcile, support, or audit an applicable Kirayapp cashback. This is not an authority to debit the account. Never enter or disclose a UPI PIN, payment OTP, CVV, card PIN, or banking password in Kirayapp or to anyone claiming to process a cashback.

Owner-tenant decisions and disputes

Owners and tenants must independently evaluate each other, the property, documents, payments, and proposed rental terms before acting. Any dispute about rent, deposits, advances, repairs, condition, possession, eviction, documentation, statements made in chat, or performance of a rental arrangement is between the relevant owner and tenant. To the extent permitted by law, Kirayapp is not responsible for the conduct, promises, omissions, or contractual defaults of either user. This does not limit Kirayapp's own obligations under applicable law, these Terms, or its published grievance and refund procedures.

Account deletion

You can request deletion from the profile menu or at https://www.kirayapp.com/account-deletion/. OTP verification of the registered mobile number is required.

• If an owner or tenant has an active owner-confirmed booking awaiting move-in or cancellation, the request is not accepted until the required action is completed. Kirayapp displays the affected properties and actions.
• If the actions remain unresolved for 30 days, Kirayapp may deactivate the account and place it on administrative hold. Support must resolve the transaction before deletion; deletion is not automatic while the hold remains.
• Once a request is accepted, access is deactivated immediately. Completion is ordinarily scheduled after 10 days, or after 30 days when cancelled booking history requires a longer dispute window.
• Deactivation ends access to an active Region Pass, listings, interests, chat, and other account features. Active Region Pass access is cancelled, active interests are withdrawn, non-completed owner listings are removed from use, and affected conversations are closed during final anonymization.
• Deleting an account does not cancel debts, direct owner-tenant obligations, legal claims, disputes, chargebacks, or investigations that arose before deactivation.

Approved refunds or cashbacks already earned are not forfeited solely because of account deletion. Unapproved, conditional, or future rewards do not become payable because a request is submitted and may cease when the underlying eligibility or service ends. Contact support before requesting deletion if you need help resolving an outstanding transaction or cannot access the app.

Personal data is deleted or irreversibly anonymized as described in the Privacy Policy. Limited pseudonymous records may be retained for legitimate accounting, tax, refund, chargeback, fraud-prevention, dispute, security, and legal purposes.

Suspension and misuse

Kirayapp is intended for genuine property owners and prospective tenants using the platform for their own rental requirements. Use by a rent broker, commission agent, or other intermediary to conduct brokerage, solicit brokerage fees, source clients, or commercially intermediate rental transactions is strictly prohibited.

Kirayapp may restrict, suspend, or revoke some or all platform access—including a tenant's access to one or more purchased regions—where there are reasonable grounds to investigate or stop brokerage, fraud, automated activity, duplicate or deceptive accounts, misleading listings, harassment, security threats, legal violations, or other misuse. Where reasonably practicable, Kirayapp will provide notice and an opportunity to contact support; urgent action may be taken first when needed to protect users, the platform, or comply with law. Access revoked because of a verified material breach is not automatically refundable, subject always to the Refund and Cancellation Policy and non-waivable rights under applicable law. Suspension is separate from user-requested account deletion and does not replace that process.

Limitation of liability

To the extent permitted by law, Kirayapp is not liable for indirect, incidental, or consequential loss arising from use of the platform or direct dealings between owners and tenants. Nothing in these terms limits rights that cannot legally be excluded.

Governing law

These terms are governed by the laws of India. Jurisdiction: Warangal, Telangana.

Contact

Email: info@kiappedge.com
Registered address: 16-10-704, Shivanagar, Warangal, Telangana - 506002, India

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