Refund and Cancellation Policy
Last updated: 22 August 2026
Kirayapp provides digital region-access and property-listing services. Android purchases are processed and charged through Google Play.
Cancellation and unused access
Cancelling or ceasing to use an activated Kirayapp service does not automatically refund the current purchase or unused access. Region-access purchases and owner listing fees are generally treated as consumed once payment is verified and the requested service is activated.
When a tenant selects Confirm Move-in, the tenant confirms that the Kirayapp discovery and region-access service under the current Region Pass has been fulfilled through that property. The current Region Pass then ends, including access to every region purchased for that Region Pass, even if some regions were not separately used. Confirm Move-in does not by itself create a refund for unused region access. Nothing in this policy restricts a consumer right that cannot lawfully be waived.
Cases that may qualify for review
A refund may be reviewed where there is evidence of:
- a duplicate charge for the same intended service;
- a verified successful payment for which Kirayapp did not activate or fulfil the service; or
- a Kirayapp technical error that made the purchased service unavailable.
Eligibility remains subject to verification of the Google Play order, purchase state, fulfilment history, and applicable law or Google Play rules. This policy does not restrict any non-waivable consumer rights.
Processing
Once Kirayapp approves a refund, we ordinarily initiate it within 5-7 business days. Google Play, banks, and payment providers may require additional processing time. Refunds are normally returned through the original payment channel where supported.
Cashbacks and rewards
Owner cashbacks or rewards are conditional on the applicable offer, successful completion of the required rental workflow, fraud and eligibility checks, and Kirayapp validation. A displayed or potential reward is not guaranteed until approved. Approved rewards are ordinarily initiated within 5-7 business days after validation.
An owner cashback remains conditional until Kirayapp completes its eligibility review and payout. The eligible TO-LET must not be removed by the owner before the Kirayapp tenant confirms Move-in or before the cashback payout is completed. If the owner removes the listing before those steps are complete, rents the property outside the Kirayapp workflow, or rents it to a non-Kirayapp tenant, the displayed or promised cashback may become ineligible. See the Owner cashback terms.
Effect of account deletion
Account deletion can be requested from the Kirayapp profile menu or at https://www.kirayapp.com/account-deletion/.
- Requesting account deletion is not a request for a refund and does not automatically refund an activated Region Pass, listing, or unused service period.
- Approved refunds or cashbacks already earned are not forfeited solely because the account is scheduled for deletion.
- Unapproved, conditional, disputed, or future cashback and reward eligibility may end when the related account access, Region Pass, listing, confirmation, or offer eligibility ends.
- Kirayapp places deletion on administrative hold if an active owner-tenant confirmation remains unresolved. A legal or transaction hold may also require continued retention of the limited records relevant to that issue.
After personal identifiers are erased, support investigation may require your Google Play order ID or other transaction reference. Keep your Google Play receipt if a refund, cashback, or chargeback remains in progress.
Kirayapp ordinarily retains pseudonymous payment, refund, reversal, and related audit records for up to nine calendar years from the deletion request for accounting, tax, refund, chargeback, fraud-prevention, dispute, and legal purposes. A legal hold may extend that period. These retained records exclude the deleted profile name, mobile number, authentication identifier, exact property address, coordinates, pictures, and original user chat text. See the Privacy Policy for full deletion details.
How to request review
Email info@kiappedge.com with the registered mobile number, Google Play order ID, amount, date, affected service, and a short description. Do not send card, bank-account, UPI PIN, OTP, or other payment credentials.